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Wild Char-G Battle rally course set
Wild Char-G Battle rally course set
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Sage pay, credit cards accepted, PayPal, Nochex, Moneybookers
F.A.Q.
Are my transactions at AnyToys secured?

Shopping at Anytoys.co.uk is completely safe. Even though we do not collect or store any of our customers credit card information on our server, we still take your security seriously & have invested in 128-bit secure server software for our servers. So even the personal details you enter on our site are encrypted between your PC & our server using 128 bit encryption. While entering your personal details, a padlock will appear in the bottom right of your browser or next to the address bar on the top of the browser (depends on the browder version) indicating that the secure server software is now in place. All your credit card details are entered on our payment processor's secure server Sage pay (Formally know as Protx) and processed by our Bank of Scotland merchant services. Sage pay uses 128-bit secure server software (SSL sockets), which encrypts information, ensuring that your transactions stay private and protected. Paypal also use the same 128-bit secure server software (SSL sockets).

Can I order over the phone?

Unfortunately for security reasons all orders must be placed via our website at www.anytoys.co.uk. We apologize that we cannot accept telephone orders over the phone. However, you can always call us or email us and we will try our best to answer any questions you may have. (emails are generally answered within 4 hours or less.)

Where are you based?

We are based in London, UK. But we do ship items to Europe, USA and the rest of the world.

Can I pay by Euro or US dollar?

Sorry, even though you can see the prices in all three currencies (British pound, Euro, US dollar) they are for reference purpose only. We will charge your card in British Pounds Sterling at the rate offered to you by your card company at the time of the transaction.

What is your preferred payment method for US customers?

Our preferred payment method for US customers is by Paypal. The reason is that it helps us to process the orders much faster than any other payment methods, so the items can be shipped much quicker.

How is my shipping charge calculated?

Our shipping charges are much lower than other web sites. Because we don't charge flat rate shipping and only charge you the true cost of shipping based on your preferred shipping method. Shipping is based on your order's total weight & packing expenses. To see the total cost of your order including shipping, please add the product(s) onto your shopping cart and proceed to the checkout page. You can work out your shipping cost by using our shipping calculator.

How long does it take for my order to arrive?

Orders placed before 1 P.M are normally shipped the same day. So depends on the shipping method selected UK order should arrive within 1-3 days. European orders will take 3-4 days & USA orders normally take 5-7 days. As we use Royal mail for all our shipping their terms & conditions apply.

Do you ship to PO Box Addresses?

No, we don't ship to Post box addresses.

Can I ship my order to places other than my billing address?

If you are a customer from UK then we will ship your items to another address as long as your billing address matches your bank records. But if you are not from UK then we will only ship the items to the cardholder's billing address, unless you contact us and give us a valid reason.
If the cardholders billing address does not match the banks records, your order will be declined and voided. (The "billing address" is the address on record with your bank. It is where the bank sends your monthly statement).

I am a new customer, what do I do?

Navigation

Our site is very user friendly in terms of navigation. We have provided a site map at the bottom of the page & also provided an all products page. We also have a navigation bar on the top of the page & it tells you exactly where you are? So at any time you can go back or forward by clicking it. We also have a progress bar in the shopping cart section to let you know what stage are you in.

Finding a product

You can view our products in three ways.... By using the left hand side product menu & checkout all products, using the drop down menu in the search section & go to the specific category or using the search function & use keywords to find the exact product you re looking for. We have made sure that we give much info as possible on the product page.

Making a purchase

To add products to your 'shopping basket' please click the 'add2cart' button next to the product. You can modify or delete items from your cart at any time by click on 'VIEW CART'.

To finalise your order and make payment for the goods purchased, click on 'checkout'. Out of stock items are clearly indicated and cannot be purchased, however information about the product will still be available. Also you can purchase pre order items. At any point you can return to a previous screen to make amendments. After making these selections you will have a final chance to check all the details of your order.

At any time you are able to view the contents of your shopping cart by clicking the 'VIEW CART' link in the shopping cart section on the right hand heading of the screen.

In order to purchase you will be asked to create an account if you do not already have one. Once created you will then proceed to the checkout area where you need to provide your payment details. Please ensure that all of the details are 100% correct and we will do the rest.

During the checkout process you will be prompted to confirm delivery details and to provide details of the credit/debit card (or alternative payment method) you wish to use. At any point you can return to a previous screen to make amendments. After making these selections you will have a final chance to check all the details of your order. Selecting "Proceed" will generate and transmit your order and enter our secure payment gateway (if paying by Credit or Debit Card), the payment will be authorised in real time and once complete will finalise the order. If you need to amend your order after it has been generated, please contact us by email.

Why do I need an account?

By creating an account with us next time you buy from us you don’t have to enter your address details. Also you can checkout the progress of your orders on line, check out your order history, print out invoices, return goods online. You can subscribe to email notifications.

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